30-Day Returns & Exchanges

Last updated: October 17, 2026

Changed your mind? Return or exchange any unused product within 30 calendar days of delivery, for any reason. Shipping and payment processing costs for non-quality-related refunds are set out below. Eligible exchanges include free return and replacement shipping.

Opening the packaging to look at your product does not affect your return rights. The product itself must be unused for a change-of-mind return. Original packaging is welcome, but is not required.

A simple way to start

1. Email sales@tumando.co within 30 calendar days of receiving your order. Tell us which item you would like to return or exchange and include your order number, if you have it. We can also help find your order using the email address used at checkout.
2. We will provide the correct return address and return instructions, together with a prepaid return label or another return method where available. For non-quality-related refunds, the costs set out below apply.
3. Pack the item securely, including its accessories where available, and use the return instructions we send you.

You do not need to give a reason for changing your mind. You only need to contact us within the 30-day window; the parcel does not need to reach us by day 30. If you need more time to send it back, let us know and we will help.

What you get back

We refund what you paid for the returned items and applicable taxes collected by us, subject to the shipping and payment processing deductions for non-quality-related refunds below. Original delivery charges are refunded where required by law or where the return results from a product quality issue or an error by Tu Mando. We do not deduct an additional restocking fee or the value of a complimentary gift. Discounted and promotional purchases have the same return rights.

Refunds go to your original payment method. We issue them within 3–5 business days after receiving the return, or after confirming that a return is not needed. We will meet any earlier deadline required by law. Your payment provider may take additional time to show the credit.

If you prefer an exchange, we cover the return and replacement shipping. A higher-priced replacement only requires payment of the price difference; a lower-priced replacement comes with a refund of the difference. If your preferred item is unavailable, you can choose another item or a refund.

Non-quality-related refunds: shipping and payment processing costs

For refunds requested for personal reasons, including a change of mind, rather than a product quality issue or an error by Tu Mando, the customer is responsible for the actual outbound and return shipping costs and the non-refundable payment processing fee attributable to the amount being refunded (approximately 3.5% of that amount, depending on the payment provider). This includes outbound shipping costs incurred by Tu Mando on orders originally shipped free of charge. Any shipping charge already paid will be taken into account so that the same cost is not charged twice.

We will provide an itemized breakdown of the applicable costs and the net refund amount before the return is arranged. These costs will be deducted from the refund where permitted by law; the payment processing deduction will not exceed the fee actually retained by the payment provider for the refunded amount. No additional restocking fee applies.

These deductions do not apply to refunds for faulty, damaged or incorrect items, or where prohibited by applicable consumer law. Any legally required refund of delivery charges will be honored. This provision applies to orders placed on or after October 17, 2026; earlier orders remain subject to the terms in effect when they were placed.

If something is not right

A product that arrives faulty, damaged or different from what you ordered is handled separately from a change-of-mind return. Contact us and we will arrange a refund or replacement at no cost to you. Opening or using a product before discovering a fault does not remove these rights.

A short description is enough to start. If a photo or short video of the product would help, we will explain what is needed. We never need images of your body or intimate use. If we need the product returned, we cover the shipping.

5-year warranty

Tu Mando products include a 5-year warranty for manufacturing or functional faults arising during normal use, starting on the original purchase date. For a covered fault, we provide a replacement and cover any return and replacement shipping. Contact sales@tumando.co with your order details and a description of the issue. Original packaging and a separate warranty registration are not required.

If the same product is no longer available, we will agree a suitable replacement or another remedy with you. The 30-day change-of-mind window does not shorten your warranty or statutory rights. Accidental damage, misuse and ordinary cosmetic wear are not manufacturing faults; we will still help you understand the available options.

Used products and your rights

Used products are not covered by our voluntary change-of-mind return offer. Quality issues remain covered by the warranty and applicable consumer law, and any broader statutory return rights continue to apply.

These promises are in addition to your rights under applicable consumer law. They do not limit any right to a refund, replacement, repair or other remedy that the law gives you.

Contact us

Tu Mando
sales@tumando.co
+1 646 886 4928
2108 N St, Sacramento, CA 95816, United States