Return & Refund Policy
30-Day Free Return & Refund Policy
Effective date: August 31, 2026
Tu Mando accepts eligible return requests made within 30 calendar days after delivery for purchases made directly through tumando.co.
Eligibility for intimate products
- For hygiene and safety, change-of-mind returns must be unopened, unused, and in their original sealed packaging with all included accessories and gifts.
- Opened or used intimate products cannot be returned for change of mind.
- Items that arrive damaged, defective, or incorrect are eligible for a refund or replacement even if the package was opened. Please include clear photos or video so we can resolve the issue.
- Personalized products are not returnable unless they arrive damaged, defective, or incorrect.
Free return shipping
For an approved eligible return, Tu Mando provides a prepaid return label at no cost to the customer. There are no return processing or restocking fees. Original expedited shipping charges are not refundable unless the return is caused by a damaged, defective, or incorrect item.
How to request a return
- Email sales@tumando.co within 30 calendar days after delivery.
- Include your order number, the product name, and the reason for the request. For a damaged, defective, or incorrect item, include clear photos or video.
- Wait for approval and the prepaid return label before sending the item back.
- Return the item with all included parts, accessories, packaging, and complimentary gifts.
Refunds and exchanges
After the return is received and inspected, approved refunds are sent to the original payment method within 3–5 business days. Your bank or payment provider may need an additional 3–7 business days to post the credit. Eligible exchanges follow the same return process.
Contact
Tu Mando
2108 N St, Sacramento, CA 95816, United States
sales@tumando.co
+1 646 886 4928