Cancellation Policy

Last updated: September 23, 2026

You can cancel an order for any reason, at no charge, any time before it is shipped. There is no 24-hour cutoff.

How to cancel or make a change

Email sales@tumando.co with your order number and tell us whether you would like to cancel or change your order. If you cannot find the number, use the email address from checkout and we will help locate it. You do not need to explain why you are cancelling.

This applies to sale items and promotional orders as well as full-price purchases. We do not charge cancellation, handling or restocking fees.

Your refund

For a cancelled order, we refund the full amount paid to Tu Mando, including any original delivery charge and taxes collected by us, to the original payment method. We issue the refund within 3–5 business days after confirming the cancellation, or sooner where the law requires. Your bank or payment provider may need additional time to display it.

If the parcel is already on its way

We will try to stop or redirect it where the carrier allows. If that is not possible, we will help arrange a free return once it arrives. Unused products can be returned or exchanged within 30 calendar days of delivery under our Returns & Exchanges Policy.

If your cancellation request reached us before shipment but the parcel moved before we could stop it, we will cover the return and refund the full amount paid to us.

These promises are in addition to your rights under applicable consumer law. They do not limit any right to a refund, replacement, repair or other remedy that the law gives you.

Contact us

Tu Mando
sales@tumando.co
+1 646 886 4928
2108 N St, Sacramento, CA 95816, United States