Frequently asked questions
Clear answers about delivery, returns and choosing your Tu Mando.
Will my order arrive discreetly?
Yes. Orders arrive in discreet outer packaging without product names or descriptions.
Shipping informationIs shipping free?
Standard shipping is free. Available destinations and delivery estimates are shown at checkout.
Shipping informationCan I return my order?
We offer 30-day returns. Read our returns policy for the full conditions and contact us for help.
Returns and warrantyWhat warranty do you offer?
Tu Mando products come with a 5-year warranty covering manufacturing defects and functional faults under normal use. See the full warranty terms in our returns policy.
Returns and warrantyHow do I track my order?
We email your tracking link when your order ships. Tracking updates can take 24–48 hours to appear.
How do I choose my first product?
Start with our beginner guide to compare comfort, size and controls, then check the specifications on the product page.
Read the beginner guideHow can I contact you?
Email sales@tumando.co. For an order question, include your order number so we can help.
Email usProduct help by model
Check the model below for its design, controls and care reminders. Use the included instructions for complete operating steps.
Rosé Sonic Bloom
Design and sensation: Rotating pearl inside the flower and handle vibration; ten patterns.
Controls: On-device controls.
Care and charging: Follow the included care instructions. Dry fully before charging or storage.
Where do I find the setup and stop instructions?
Use the instructions included with your exact model. For app setup or a detail not listed here, contact us with the model name before pairing or using an unfamiliar function.
Can I use every part around water?
Follow the instructions for the exact device and each removable part. Keep the charger dry and reconnect it only when the device and contacts are fully dry.
Queen’s Bloom
Design and sensation: Three flexible, tongue-shaped contact points, an adjustable strap and nine vibration patterns.
Controls: Built-in buttons and compatible app-enabled partner control.
Care and charging: Follow the included care instructions. Dry the product and magnetic charging contacts fully before charging.
Where do I find the setup and stop instructions?
Use the instructions included with your exact model. For app setup or a detail not listed here, contact us with the model name before pairing or using an unfamiliar function.
Can I use every part around water?
Follow the instructions for the exact device and each removable part. Keep the charger dry and reconnect it only when the device and contacts are fully dry.
Violet Spell
Design and sensation: Wand and Pearl work independently or linked. The Wand has three interchangeable heads.
Controls: Direct controls; no app is required for its linked-device experience.
Care and charging: Follow the included instructions for each piece. Dry fully before charging or storage.
Where do I find the setup and stop instructions?
Use the instructions included with your exact model. For app setup or a detail not listed here, contact us with the model name before pairing or using an unfamiliar function.
Can I use every part around water?
Follow the instructions for the exact device and each removable part. Keep the charger dry and reconnect it only when the device and contacts are fully dry.
EmberHide Cruise
Design and sensation: Moving head and a second contact point, with six rhythms.
Controls: Built-in controls on the handle.
Care and charging: Follow the included care instructions. Dry fully before charging or storage.
Where do I find the setup and stop instructions?
Use the instructions included with your exact model. For app setup or a detail not listed here, contact us with the model name before pairing or using an unfamiliar function.
Can I use every part around water?
Follow the instructions for the exact device and each removable part. Keep the charger dry and reconnect it only when the device and contacts are fully dry.
Aurae Leaf Sonic
Design and sensation: Compact leaf-shaped design for focused external stimulation.
Controls: On-device controls.
Care and charging: Follow the included care instructions. Dry fully before charging or storage.
Where do I find the setup and stop instructions?
Use the instructions included with your exact model. For app setup or a detail not listed here, contact us with the model name before pairing or using an unfamiliar function.
Can I use every part around water?
Follow the instructions for the exact device and each removable part. Keep the charger dry and reconnect it only when the device and contacts are fully dry.
Crazy GIGI
Design and sensation: Ten stroke speeds, independent vibration and a removable textured sleeve.
Controls: Screen, physical buttons and optional app-enabled partner control.
Care and charging: Remove and wash the sleeve separately. Let it dry fully. Keep the powered body and charging port dry.
Where do I find the setup and stop instructions?
Use the instructions included with your exact model. For app setup or a detail not listed here, contact us with the model name before pairing or using an unfamiliar function.
Can I use every part around water?
Follow the instructions for the exact device and each removable part. Keep the charger dry and reconnect it only when the device and contacts are fully dry.
PetalTap
Design and sensation: Thrusting and vibration in the curved body, plus a petal-shaped external tapping tip.
Controls: Handle buttons and app-adjustable rhythms.
Care and charging: Magnetic charging. Follow the included care instructions and dry fully before charging.
Where do I find the setup and stop instructions?
Use the instructions included with your exact model. For app setup or a detail not listed here, contact us with the model name before pairing or using an unfamiliar function.
Can I use every part around water?
Follow the instructions for the exact device and each removable part. Keep the charger dry and reconnect it only when the device and contacts are fully dry.
RedDrake
Design and sensation: Swaying motion and vibration along the curved body, with a tongue-like external tip.
Controls: Built-in buttons and app-adjustable control.
Care and charging: USB rechargeable with magnetic charging contacts. Follow the included care instructions and dry fully before charging.
Where do I find the setup and stop instructions?
Use the instructions included with your exact model. For app setup or a detail not listed here, contact us with the model name before pairing or using an unfamiliar function.
Can I use every part around water?
Follow the instructions for the exact device and each removable part. Keep the charger dry and reconnect it only when the device and contacts are fully dry.