Shipping & Delivery

Last updated: September 23, 2026

Free standard shipping. Discreet packaging. Clear delivery information before you pay.

Delivery times

Estimated delivery is 3–5 business days, with the available delivery estimate shown at checkout. Business days exclude weekends and public holidays. We prepare orders after payment confirmation and email tracking details when your parcel is on its way.

If we become aware of a delay, we will explain the updated timing and your options. If we cannot ship within the promised time, you can agree to the revised date or cancel for a full refund. A delivery estimate does not take away your right to help when an order is late or missing.

Where we ship

We offer international delivery to destinations available at checkout. Choose your country to see the available shipping method, currency and delivery estimate. If your destination is not listed, contact sales@tumando.co and we will check the options for you.

Discreet packaging and tracking

Your order arrives in plain outer packaging without the product name or description on the exterior. Tracking can take 24–48 hours to begin updating after the carrier receives the parcel. If an update is missing, we are happy to check it for you.

Changes and cancellations

Need to change an address or cancel? Email sales@tumando.co with your order number. Cancellation is free at any time before your order is shipped. We will help with address changes before shipment too. If a parcel moves before we can stop it, we will help arrange a free return under our Returns & Exchanges Policy.

If a delivery goes wrong

We remain responsible for your parcel while it is in transit to you. For an order lost before delivery, you can choose a free replacement or a full refund. If a parcel arrives damaged, contains the wrong item or is marked delivered but cannot be found, contact us so we can resolve it with you.

We handle carrier enquiries and claims; you do not need to negotiate with the courier on your own. Please tell us about an issue as soon as you reasonably can. A late report does not automatically remove your statutory rights.

Taxes and import charges

Taxes collected by Tu Mando are shown at checkout. Some destinations may apply import duties, taxes or carrier clearance charges that are not collected by us. Unless checkout states that these are included, they may be collected separately by the destination authority or carrier. Contact us before ordering if you would like help checking the position for your destination.

If you return an order, charges paid directly to a customs authority or carrier may need to be reclaimed from that organisation. We will help with the order documents you need.

These promises are in addition to your rights under applicable consumer law. They do not limit any right to a refund, replacement, repair or other remedy that the law gives you.

Contact us

Tu Mando
sales@tumando.co
+1 646 886 4928
2108 N St, Sacramento, CA 95816, United States