Shipping Policy

Effective date: August 31, 2026

Order processing

Orders are typically processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays are processed on the next business day. Processing time is separate from transit time.

Shipping and delivery

Standard shipping is free. The final shipping method and delivery estimate are shown at checkout before payment.

Delivery estimates are not guarantees and may change because of carrier delays, weather, peak periods, or other events outside our control.

Eligible destinations

A destination is available when it can be selected and a shipping method is displayed at checkout. Available methods, currencies, and delivery estimates are shown before payment. Unless checkout expressly says otherwise, duties, taxes, brokerage fees, and other import charges are the customer’s responsibility.

Discreet packaging

Every order is shipped in plain, unmarked outer packaging. The exterior does not display the product name or description.

Tracking

When tracking is available, we email the tracking number after the order ships. Please allow 24–48 hours for the carrier to update tracking information.

Address changes

Please review your shipping address before placing the order. Contact us as soon as possible if a correction is needed. We cannot guarantee changes after an order enters fulfillment.

Lost, damaged, or delayed packages

Contact sales@tumando.co within 30 calendar days after delivery, or as soon as reasonably possible if the package is delayed or missing. Include your order number and clear photos or video when applicable.

Contact

Tu Mando
2108 N St, Sacramento, CA 95816, United States
sales@tumando.co
+1 646 886 4928