Contact Tu Mando | Premium Support

Last updated: October 24, 2026

We are here to help with orders, delivery, returns, exchanges, the 5-year warranty and privacy questions.

Tu Mando
sales@tumando.co
+1 646 886 4928
2108 N St, Sacramento, CA 95816, United States

Customer care: Monday–Friday, 9:00 AM–7:00 PM Eastern Time. Support is available in English and Spanish. We normally respond within 2–3 business days.

For an order question, include your order number if you have it. If not, we can help find the order using the email address used at checkout. You do not need to share details of intimate use.

For a cancellation or address change, email us as soon as possible and put your request in the subject line so we can identify it quickly. Cancellation is free before shipment.

For a return, contact us before posting the parcel so we can confirm the correct return instructions and address. See the Return & Refund Policy for eligibility and applicable costs.